I was also in line waiting to turn in my room key around 15 minutes and another customer cut me off right when I was about to be attended, turned around and just told me ”he just had to”, and no one said anything regarding that encounter. When I told them them if we can clean the tables, they told us sit at another table that had prints all over it. The next morning at breakfast I wanted to sit in a certain area because all the other tables were dirty, then was told by management to leave that area. We just had to bring our truck around a second time to unload. A moment after we drove up and I had just got off our truck to grab my purse and suitcase, we were already approached and told to move our vehicle for valet. The girls were the front desk were nice as well! We just had some encounters we did not appreciate. The grounds were beautiful and well kept, our room was a great size and bathroom was spotless. This hotel fell far short of the value we expected for the 50,000 points that they charge us per night. My wife has been extremely disappointed and of course the opportunity to celebrate that birthday is gone forever. Imagine the distress of trying to sleep in a room where you feel everything is dirty and bugs will crawl out when you turn the light off. Instead of being a treat for my wife, this became an embarrassing nightmare. My wife took a picture of a spider as it emerged from this broken outlet.

There was a broken electric outlet in the bedroom with bugs crawling out of it. The shower frame was dirty and moldy and the shower bath had a broken ledge that had separated from the wall.

The bathroom had loose and broken tiles with filthy grouts. The floor was sticky and we ended up laying towels on the floor to avoid touching it. This hotel does not deserve a 4.2 rating for cleanliness or 4.0 for value. This trip was planned as a mini vacation around my wife’s birthday and I picked the hotel based on its “Very Good” 4.0 rating on TripAdvisor. We stayed at the Hilton Garden Inn San Diego Mission Valley Stadium on 3805 Murphy Canyon Road from July 22 to July 25, 2022.

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